Terms of Service

1. This agreement

These terms govern your use of CyberFunnels, operated by Cybersync Technologies Private Limited ("we", "us"). By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

2. What the service does

CyberFunnels is a subscription platform that lets a business manage its customer conversations and marketing in one place — a shared inbox across WhatsApp, Instagram, Facebook Messenger, SMS and email; contact and pipeline records; automated sequences and chat flows; AI assistant replies; AI voice calling; appointment booking; and landing pages and forms.

We provide the software. You decide who to contact, what to say, and on what legal basis.

3. Accounts

• You must be at least 18 and able to enter a contract.
• You are responsible for your credentials and for everything done under your account.
• You must give accurate account and billing information and keep it current.
• You are responsible for the users you invite and the permissions you grant them.

4. Your responsibilities for messaging

You are the sender of every message the platform sends on your behalf. You must:

• Obtain and keep records of valid consent or opt-in before messaging anyone, where the channel or the law requires it
• Honour opt-out and unsubscribe requests promptly, and not message anyone who has opted out
• Identify yourself clearly and not impersonate anyone
• Comply with the telecom, privacy, consumer-protection and anti-spam laws that apply to you and your recipients
• Give notice and obtain consent for call recording and AI-generated voice calls where required
• Provide your own privacy notice to the people whose data you load into the platform

5. Acceptable use

You must not use the service to:

• Send unsolicited bulk messages, or buy, scrape or rent contact lists
• Send unlawful, deceptive, fraudulent, harassing, hateful or sexually explicit content
• Promote illegal goods or services, or content prohibited by the connected platform
• Infringe intellectual property or misuse another party's brand
• Probe, overload, reverse-engineer or circumvent the service's limits or security
• Resell or white-label the service except under a written agreement with us

6. Third-party platforms

Connecting a WhatsApp Business account, Facebook Page or Instagram professional account means that platform's own rules apply to you directly, in addition to these terms. You agree to comply with them, including the Meta Platform Terms and Developer Policies, the WhatsApp Business Messaging Policy and Commerce Policy, and the Instagram Platform Policy — and with the rules of any other provider you enable, such as your SMS or voice carrier.

Those platforms control their own access. They may change, rate-limit, suspend or withdraw a permission, an account or an entire API at any time, and we cannot override that. Where a platform restricts or disables your connected account, or restricts a capability we depend on, the affected features may stop working through no fault of ours.

We may suspend or disconnect your channels where a platform requires it, or where we reasonably believe your use puts our platform access at risk.

7. Your data

You keep ownership of the contacts, messages, content and records you bring to or generate on the platform. You grant us only the licence needed to host, process, transmit, back up and display it in order to run the service for you.

For the personal data of the people you contact, you are the controller and we act as your processor on your documented instructions. Our Privacy Policy sets out how we handle it, and the Data Deletion Instructions explain removal.

8. Fees and billing

• Paid plans are billed in advance for the period shown at checkout and renew automatically until cancelled.
• Cancelling stops the next renewal; access continues to the end of the period already paid for.
• Fees exclude taxes unless stated; you are responsible for applicable taxes.
• Charges from connected providers — message, call or ad spend billed by Meta, your carrier or a voice provider — are separate and are not part of your subscription.
• Except where the law requires otherwise, payments are non-refundable.
• We may change prices with reasonable notice before your next renewal.

9. Availability

We work to keep the service available and to give notice of planned maintenance, but we do not promise uninterrupted or error-free operation unless we have agreed a separate service-level commitment with you in writing.

10. Our intellectual property

The software, interface, documentation and brand remain ours. You may use them only as these terms allow. You may not copy, modify, reverse-engineer or create derivative works from the service, except where the law expressly permits it.

11. AI-generated content

Features that draft replies, generate copy or conduct voice calls produce output automatically and can be wrong. You are responsible for reviewing and for what is sent under your name. Do not rely on generated output for legal, financial, medical or other professional advice.

12. Disclaimers

To the extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant any particular commercial result, deliverability rate, or number of leads or conversions.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

14. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your content, your messaging, your breach of these terms, or your breach of a connected platform's rules or of applicable law.

15. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate access for non-payment, for a breach of these terms, or where required to protect the service, other customers or our platform access — with notice where it is reasonable to give it.

After termination we delete or return your data in line with the retention periods in our Privacy Policy. Export anything you need before closing your account.

16. Changes to these terms

We may update these terms. We will change the date above and, for material changes, notify account holders. Continuing to use the service after a change takes effect means you accept it.

17. Governing law

These terms are governed by the laws of India, and the courts at Karimganj, Assam have exclusive jurisdiction, without prejudice to any mandatory rights you have where you live.

18. Contact