Data Deletion Instructions

CyberFunnels processes messages and contact records on behalf of the businesses that use it, across WhatsApp Business, Instagram, Facebook Messenger, SMS and Email. This page explains how to remove that data, depending on who you are.

1. Remove our app from your Facebook or Instagram account

This revokes our access immediately and stops any further messages reaching us.

On Facebook

1. Go to Settings & privacy → Settings → Business integrations.
2. Find CyberFunnels in the list.
3. Select it and choose Remove.
4. Tick the option to delete the activity our app posted, if you want that removed too.

On Instagram

1. Open your professional account's Settings.
2. Go to Website permissions → Apps and websites (or Business tools and controls on some app versions).
3. Select CyberFunnels and choose Remove.

Removing the app stops new data arriving. It does not, on its own, erase messages we already received — use section 2 or 3 for that.

2. If you hold a CyberFunnels account

Disconnect a channel

Go to Settings → Channels, open the connected account and choose Disconnect. This deletes the stored access credentials for that account and stops all further delivery. Conversations already received stay in your inbox so you do not lose your history by disconnecting — delete them using the steps below, or request erasure in section 3.

Delete a contact and its history

Open Leads, select the contact, and choose Delete. This removes the contact record together with the notes and activity held against it.

Delete other records

Forms, landing pages, sites, flows, sequences, call logs, meetings and custom actions can each be deleted from their own section in the app.

3. Request full erasure

Closing an account entirely, or erasing all message history for a connected channel, is handled by us on request — there is no self-service button for it today, and we would rather say so than send you looking for one.

Email support@cybersync-technologies.com with the subject "Data deletion request" and include:

• Your name, and the email address or phone number your data is held under
• The business you contacted, or your organisation name if you hold an account
• The channel concerned — WhatsApp number, Instagram handle, Facebook Page or mobile number
• Whether you want everything erased, or only a specific conversation or record

We acknowledge requests quickly and complete them within 30 days. We may need to confirm your identity first, so that nobody can erase someone else's data. Where the data belongs to a business using our platform, we act on that business's instruction and will tell you we have passed it on.

4. What we keep afterwards

After erasure we retain only what the law requires us to — principally invoices and tax records, which we must keep for a statutory period and which we do not use for anything else. Backups are cycled out on their normal schedule.

5. Contact

See also our Privacy Policy and Terms of Service.